The support industry is changing. The cost of a service visit is now often beyond the scope of budgets. Skilled support engineers are finding themselves asked to support their customers for free.  Longer phone calls by internal support staff to external experts and backed up by email communication is now the mode of operation rather than a paid service visit.  While this may be good news for customers short term the longer term effect is to reduce the skills base.

Prime Support Network solves the problem by cutting costs all round, making service affordable and also providing a revenue stream for engineers, allowing them to continue to provide the expertise needed.