The support industry is changing.  The cost of a service visit is now often beyond the scope of many budgets. Skilled support engineers are finding themselves laid off or asked to support their customers for free. Ultimately this creates a skills shortage as support engineers and companies need revenue to survive.  Traditional service businesses are suffering as support is now carried out by customer internal staff, who rely heavily on the "good will" of known contacts and old colleagues.

TRADITIONAL SERVICE FLOW

Prime Support Network solves the problem by making service affordable and providing a revenue stream for engineers, and support companies. 
A Win-Win solution

NEW REMOTE  SERVICE - RETAINS EXPERTISE - GUARANTEES RESPONSE PAID SERVICE VISITS ARE ALWAYS AN OPTION FOR MORE EXTREME NEEDS

From a customer point of view
Support needs to be affordable and available when needed. Customers understand the need to pay for service and support but costs have to be controlled.

From a support engineer or service company's point of view
Skill needs a revenue stream to be sustainable. By getting incremental revenue from a wider customer base during engineers "downtime" or "non chargeable time"  means support is a more viable business proposition.  

From our point of view
Our experience in the global business where customers are often
 international and remote has led us to think in a different way.  The Prime Support Network offers the infrastructure to get the job done. 

We have other services too.... We have put in place a group of services we use everyday that can make your lives easier. All run at very low cost. Our other services include - Video Conferencing, Large File transfers - for video, drawings etc where email systems can't cope, stock location systems and video showcases for sales videos, source inspections, demonstrations etc. Prime Support Network complements these by adding a skills marketplace.