It's in the customers long term interest to make sure you survive to support them in the future - its just often budget for service cannot be justified until they "really" need it and then it must be kept to a minimum. 

PAY AS YOU GO EXPERTISE is the way the support industry in going. So, along with the other tools available through techmediastream.com we are providing you the infrastructure to continue to be successful.

Be a part of the new support structure. 

What's the concept behind this service?

We know for a fact that anyone involved with service of equipment that involves hourly (often open ended) charges has seen a reduction in their workload due to current economics.  Unlike sales companies where transaction volumes may have just decreased, paid for service has seen an even bigger drop. End-users trying are now attempting to fix problems themselves, often utilizing parts from redundant tools, as the uptime pressure has been removed due to lower production volumes. Instead of having less work, some engineers have seen work almost totally disappear. Customers however, still rely on external expertise and the "good will" of the engineer to help, often without any form of method of payment.

Our service has been designed to allow customers to get support and provide revenue for engineers who otherwise would get nothing. 

Can anyone offer service via to your system and how much does it cost? 
Anyone can register but as you can appreciate we have to keep the quality of service very high so you must provide customer references who WE WILL CONTACT to check out your suitability.  Each call is logged (and probably recorded) and followed up by our staff to see how well the support call was handled. A feedback rating system is applied that is made public. 

To register is Free of charge and you can have up to 10 keywords that are used to let customers find you in our searchable database.  Optional chargeable extras such as profile banner ads etc are available to purchase to help you advertise or maximize your earnings.

How much can I earn from telephone calls ?
We are governed by laws applicable to each country where we have the premium rate number registered, so it is often difficult to give an exact value until after each call.  The outbound cost also varies depending on if we are forwarding to a landline a mobile or a skype account.  After we pay the telecoms and number providers their revenue then you will receive at least 50% of the margin. ( Note the margin is not the rate of the call as the telecom company takes a significant part of this revenue and is determined by the carriers used in each location).   

As an example in the UK the call is charged at its legal maximum £1.00 per minute - the telecoms provider s will charge roughly 50% leaving a margin of  £0.50 per  minute to be split.

Why do you charge a commission or part of the revenue when its my expertise ?
We try to keep our charges to a minimum in order to provide a good service to you and the customer base.  We take a small percentage  to go towards our running costs and marketing budget, which in turn should allow you to service more customers.  

What is to stop me just bypassing your system and booking a service visit or running my own support system ?
Many customers want to deal with a reduced number of suppliers and vendors, so often want to place orders via a centralized company like ourselves.  Also being a part of a larger organization has benefits with your own reputation as it is known to the customer base that your work will have been vetted by ourselves and references taken up. 


What Happens if someone calls me and I am unavailable ?
Customers will hopefully leave you a voicemail and you can return their call or email them with a time you will be available.  What you do is up to you - This of course may  mean you will pay for a call but it may a new customer for you.  ( This is hte same as you currently do today so you have lost nothing). You may also arrange a time for them to call back or you could email them with a time for them to recall you.  There are other support options you may want to implement - please feel free to contact us for more details.  We would encourage you.